Contact BVUNZO
Need help, want to report an issue, or have feedback about BVUNZO? Use the right channel below so your message reaches the right place.
Send feedback or request help
BVUNZO uses feedback to improve the platform, fix issues, and understand what learners, parents, tutors, creators, and schools need from the product.
Support starts with the right context
Choose the right contact channel
Use the feedback form for platform issues and account-linked support. Use email for general enquiries that do not require account context.
Platform feedback
Report bugs, suggest improvements, or request new features through the feedback form.
General enquiries
For general questions, email bvunzo263@gmail.com. We aim to respond within 48 hours on business days.
Creator Hub
Private tutors and educational creators can visit the Creator Hub to learn how to contribute tutorials and gain exposure.
Privacy and terms
For privacy or service questions, review the Privacy Policy and Terms of Service.
What to include in your message
Clear details help us understand the issue faster and respond with useful guidance.
Account details
Tell us whether the issue affects login, sign-up, dashboard access, subjects, profile, progress, payments, or feedback.
Learning area
If the issue is about learning content, include the exam board, level, subject, topic, paper, year, or question reference where possible.
Device context
Mention whether you are using BVUNZO on mobile, tablet, or desktop, and whether the issue happened in browser or installed app mode.
Screenshots
Where possible, include a screenshot or a short explanation of what you clicked before the issue appeared.
Contact FAQs
What exam boards does BVUNZO support?
BVUNZO supports ZIMSEC exam preparation. Every learner joins as a ZIMSEC student. Start by selecting your level, then choose your examination sitting and subjects.
Where do I report a bug?
Use the feedback form. If the bug affects your account or progress, log in before sending the report.
Can tutors contact BVUNZO?
Yes. Tutors and educational creators should start from the Creator Hub if they want to contribute tutorials and gain visibility through BVUNZO.
Do you offer phone support?
BVUNZO currently routes support through the feedback form and email so issues can be tracked and reviewed properly.
How fast does BVUNZO respond?
We aim to acknowledge support and general enquiries within 48 hours on business days. Some technical or content issues may take longer to investigate.
Response time: We aim to review messages within 48 hours on business days. For account or platform issues, the feedback form is the best route because it gives us better context.
Are you a private tutor or educational creator?
Use BVUNZO to reach learners through approved tutorial content, grow your educational visibility, and direct more students to your teaching work.
Need help with BVUNZO?
Log in to send feedback with account context, or create an account if you are new to BVUNZO.
Log in or sign up to send feedback from your dashboard.